This is great
05-25-2010 | 10:22 AM
#1
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This is great
http://www.freep.com/article/20100523/NEWS...-wreck-tow-firm
A Western Michigan University student is giving a Kalamazoo towing company a costly lesson in customer service and the power of the Internet.
The problem began in January when T&J Towing removed Justin Kurtz's car from his apartment complex parking lot, saying he didn't have a parking permit. Kurtz, 21, said he had a permit, but the tow crew scraped it off his windshield to justify taking his car.
After getting nowhere with the company and paying $118 to get his car back, Kurtz created a Facebook page, "Kalamazoo Residents Against T&J Towing," which has attracted more than 11,000 members since February, many with similar complaints about the company.
T&J has lost half of its commercial towing accounts, including Kurtz's apartment complex, since the controversy began and filed a $750,000 slander and libel suit against Kurtz in April. Kurtz, an $8.50-an-hour store clerk, countersued T&J for violating his free speech rights and the state's Consumer Protection Act.
A Western Michigan University student is giving a Kalamazoo towing company a costly lesson in customer service and the power of the Internet.
The problem began in January when T&J Towing removed Justin Kurtz's car from his apartment complex parking lot, saying he didn't have a parking permit. Kurtz, 21, said he had a permit, but the tow crew scraped it off his windshield to justify taking his car.
After getting nowhere with the company and paying $118 to get his car back, Kurtz created a Facebook page, "Kalamazoo Residents Against T&J Towing," which has attracted more than 11,000 members since February, many with similar complaints about the company.
T&J has lost half of its commercial towing accounts, including Kurtz's apartment complex, since the controversy began and filed a $750,000 slander and libel suit against Kurtz in April. Kurtz, an $8.50-an-hour store clerk, countersued T&J for violating his free speech rights and the state's Consumer Protection Act.
05-25-2010 | 05:23 PM
#5
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QUOTE (faithofadragon @ May 25 2010, 01:51 PM)
Unless he has proof they scraped the permit off he's probably gonna be screwed
No lube
No lube
Since he IS a resident, it would only make sense that the car had a permit on it. If I were on the jury, that would be my thought.
