Sorry to hear about your disaster. Something similar happened to my family and I back in 94' when we drove down to Florida. We went to this Inn and the room smelled bad, and looked like it had diseases lol. It wasnt nearly as bad as yours but it was an experience.

I think the letter you wrote is great but its doubtful youll hear from them, which sucks. I hope next time you dont have to go through something like this again.

 

Sounds like you booked a room at the horror hotel... that's simply disgusting, but im glad you and your family were able to get everything in order and enjoy the show.



blood, yeah... and that DID look like a rat exploded in there haha

 

That place makes my bedroom look like a "clean room" (a room with NO dust or bacteria whatsoever).

Anyway I think you did the right thing, hopefully Travelodge does something about it too.
It waste you your time and sleep.

 

<div class='quotetop'>QUOTE (kb5133 @ Mar 24 2006, 06:36 PM) <{POST_SNAPBACK}></div><div class='quotemain'>The letter was perfect.Very detailed. And I bet you get zero response to it from Travelodge.[/color]</div>

<div class='quotetop'>QUOTE (SwiftTiburon @ Mar 24 2006, 06:39 PM) <{POST_SNAPBACK}></div><div class='quotemain'>I think the letter you wrote is great but its doubtful youll hear from them, which sucks. I hope next time you dont have to go through something like this again.</div>

Well, remember guys, this wasn't my first email. I emailed them a few days ago asking where to send a complaint. This is the reply I got.

<div class='quotetop'>QUOTE </div><div class='quotemain'>Thank you for contacting the Travelodge Customer Service department
concerning your stay at the hotel. We sincerely apologize that the property
did not meet your expectations of Travelodge's high standard of guest
service. This property is independently owned and operated under a
Travelodge franchise, and its management is responsible for meeting
Travelodge standards. We appreciate the time you took to let us know where
this property needs to improve.

We would be happy to assist you in resolving your concern with this
property. Please provide the following information to help us expedite the
process:

Your first name

Your complete mailing address

Your phone number

Your dates of stay

The full mailing address of the hotel

Specific details of your concern

When we receive the requested information from you, we will be in a position
to evaluate your concern and determine what to do next. Thank you for your
patience in this matter.

Respectfully,

Bridget Sullivan
Customer Service Representative</div>

So, this is ONE point in their favor. Only about eleventy billion left to go.

 

doode you guys his description is NOTHING compared to what actually happened

the entire room SMELLED like death it was horrible man seriously it makes me gag imagining it

 

Wow thats terrible!

Its a good thing they decided to give you your money back or else there would have been more blood stains on the wall huh redz?

What would you do if they offered a free weekend at one of their other travellodges gratis for compensation for your bad experiance?

 

Ehh, I'd sell it on here probably. Nah, I'd take it, go somewhere for a weekend maybe.

What gets me is Silent Secret stayed in one that night, other side of town, and it was almost as nice as our Holliday Inn room.

 

dude, thats fvckin ridiculous...

i wouldn't just email though. find a mailing address, send it certified mail with the pictures developed and enclosed

 

Dude kinda sounds like an auto response email wink1.gif

 

Hah. It wasn't.

What happened is I just shot a quick email with no info as a reply to my registration email.

They sent one back saying they were forwarding my email to their customer service area.

I got that email posted above the next day. They asked for all that info, to include my name, because I hadn't given it.

If you look, they also stated that the hotel was a independent franchise.